Trakindo Maintain Service Quality through ISO 9001:2015 Certification


PT Trakindo Utama (Trakindo) succeeded in maintaining the ISO 9001:2015 certification for Quality Management System through surveillance audit that has annually done to ensure that the workflow keeps running according to standards.

The external audit process was done together with British Standard Institution (BSI) virtually in several branches; Medan, Batam, Tanjung Adaro, and Sorong. The audit was also done to divisions at Head Office, such as OSM, Risk Management, Sales, Marketing, and Supply Chain.

At the closing session on 19 March 2021, the BSI auditor team explained some points that were considered good in Trakindo, some of them was the commitment to implementing quality management systems such as teamwork and coordination; appropriate actions in handling risks and opportunities; KPI arrangement followed by strategic planning; periodic reviews, analysis, and corrective actions; the team has sufficient knowledge and according to the workflow to reach the target; control of measuring tools to ensure validity/accuracy, and handling customer needs and feedback to customers appropriately and accordingly.

Aside from that, the BSI team found one minor finding and also gave two suggestions. The finding was related to the Customer Loyalty Survey for Prime Product transactions (Survey Purchase Experience 1) that hasn't always been done in two months after the transaction. The two suggestions were improvement related to the implementation of QMS internal audit in all branches can be completed in 1 year, and improvement related to setting Corrective Action to conform to Root Cause.

Through the observation, BSI has agreed to recommend Trakindo to continuing the ISO 9001:2015 of Quality Management System for being able to maintain the quality standard as well as the quality management amid pandemics.

Maintaining this ISO certification is proof of Trakindo commitment to be able to maintain and improve service quality. Trakindo always strives to provide the best for customers in all conditions. Trakindo, Advancing You Forward.

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