With the new integration, you already have access to the Cat S•O•S Web Dashboard if you already have My.Cat.Com or VisionLink login. If you don’t already have this login, simply open My.Cat.Com and register yourself through the “Sign Up” link provided there. Our sales team will contact you to process your registration.
S•O•S℠ Services
S•O•S℠ Program
The S•O•S℠ (Scheduled Oil Sampling) Program is a series of diagnostic tests which analyze the lubricating oils used in mechanical equipment. This program was developed to help customers realize the highest possible value from their equipment by minimizing repair costs and maximizing machine availability and life. Analyzing the oils helps to identify problems early before a component failure occurs, thus reducing repair costs and downtime.
Product & Services
With more than 25 years of experience in oil analysis, Trakindo has used the S•O•S℠ Program to monitor more than 15,000 units of equipment and maintains complete history for Cat and other brands of equipment using various types of oil and fluids. Reports are generated through an online system and supplied with recommendations from our experienced oil analysis interpreters. The S•O•S℠ Laboratory not only receives fluid samples from heavy equipment, but also from non-heavy equipment such as industrial, marine, oil and gas, transportation.
Tests have been developed by S•O•S℠ Program to support preventive maintenance programs using standard methods from ASTM for oil analysis parameters such as: Wear Analysis, Oil Condition Analysis, Physical Test, Oil Cleanliness and Oil Contamination. The S•O•S℠ Laboratory can also customize analysis of fluid samples based on specific customer requests and parameters. Fluid samples are normally processed and reports released within 4 days of receipt at Trakindo branch.
Downloads
| File | Format | Size |
|---|---|---|
| S.O.S Flyer | 3440KB | |
| S•O•S Brochure | 312KB | |
| Trakindo Cat S.O.S Web Dashboard Guide | 4280KB | |
| Guide to Create Label for Sample | 246KB |
Cat S•O•S Web Dashboard
In October 2021 Trakindo has launched the Cat S•O•S Web Dashboard, a new dashboard for customers that provide easy access to our fluid analysis report. With this new system, your fluid analysis is automatically integrated with your equipment management applications such as My.Cat.Com and VisionLink login.
Yes, you will receive an email invitation to activate your login to My.Cat.Com. Please read this PDF document for assistance in activating your account.
You can access the dashboard through MCC. Please login to MCC using your CWS ID and password, open the “Overview” page, and then select “SOS Application” link from the “Quicklinks” section on the bottom left corner of the page.
You will have access to the following features:
1. Data Analysis - Analyse your fluid data results to discover trends
2. Sample Reports - Retrieve fluid sample reports
3. Dashboard Notifications - Quickly identify items requiring immediate attention
4. Print Labels – Print fluid sample labels
5. Management Reports - Produce reports for management
6. Action Recording - Record actions and repairs
7. View History - Access equipment/component history
8. Expert Advice - Start a two-way conversation with a WesTrac expert
9. Manage Assets - You can add, delete and edit assets
10. Manage Users - You can add, delete and edit users
Trakindo is migrating your SOS data fom the old system to the new system in two phases. The first phase will be done on October 24th 2021 and the second phase will be done on October 31st 2021. If your equipment is located in Sumatera, Java or Kalimantan, your equipment data will be migrated on the second phase. From October 25th to October 31st 2021, you can access both the new dashboard and the old dashboard. However, you must use the new dashboard by November 1st 2021 when the old dashboard will be retired.
For the best possible experience, Google Chrome and Mozilla Firefox are the recommended Internet browsers.
Yes, you can access the interface from your desktop, tablet or mobile device.
1. Rating A= NAR - No Action Required (Green), condition still normal
2. Rating B = MC - Monitor Compartment (Yellow), minor corrective action or more information might require.
3. Rating C = AR - Action Required (Red), abnormal condition has occurred, corrective action is required.
4. Rating X = UAR - Urgent Action Required (Red!), extreme abnormality has occurred, immediate corrective action is required.
Frequently Asked Questions
1. Keep your equipment operation with maximum performance
2. Downtime scheduled according to work plan
3. Help condition monitoring your equipment
4. Early detection of equipment failure
5. Perform planned repairs without disrupting production time
6. Help more efficient time repairing
7. Optimize oil change interval
8. Reporting SOS thru internet connection (email and web site), easy & can be access from anywhere
• Oil sample analysis: Component wear rate (Wear element, Particle count) Oil condition (Viscosity, Sulfation, Oxidation, Nitration), Oil contamination (Soot, Water, Coolant, Fuel dilution, & Oil identification.
• Coolant analysis testing: Boil and Freeze Protection, Coolant condition (pH, Conductivity, Nitrite, Physical inspection) and Coolant contamination (Foam, Oil & Fuel Presence)
• Fuel analysis testing: FAME, Density, Flash point, Particle count, Viscosity, Sulfur & Water content.
• Catastrophic Failure
• Brand or API oil classification
All Trakindo S•O•S laboratory has met the ISO 17025 standard. However, we can only get you accurate results if you send us good, high-quality samples. First of all, always use standard labels & sample bottles that you get from Trakindo packages. Then, please ensure that you follow the recommended procedure to collect the samples from your equipment.
Taking a good quality oil, fuel and coolant samples are crucial to get accurate results. Please download and always follow this guide (in Bahasa Indonesia) to obtain your samples. You must also label your bottles correctly to ensure accurate results.
Please send your sample bottles to nearest Trakindo branch around Indonesia. Our branch will forward your bottles to our S•O•S laboratory and we will analyze your samples.
The results will be sent by e-mail to the e-mail address(es) registered with your Trakindo account. Results can also be viewed online at the Cat S•O•S Web Dashboard, where you can search for your sample and results by using the details that you wrote on the sample label such as serial number, equipment number or job site.
Lab number format is |LLLL|-|JJJJJ|-|BB|SS| for example “J21A-51285-0101” that consists of:
1. LLLL: J21A for Dealer & Lab code (A-Bpn,B=Bpn,C=Bhj,E=TTD).
2. JJJJJ: Julian date / Tanggal dalam kalender Julian.
3. BB: Batch, F0 = Fuel, C0 = Coolant, 01 = Oil.
4. SS: Sequence number / Nomor urut
The format before November 2021 is |L|YY|M|DD|BB|SS| for example “A18K010102”:
1. L: Branch / Cabang, A = Jakarta, B = Balikpapan, C = Batu Hijau, E = Kuala Kencana.
2. YY: Year / Tahun (18=2018).
3. M: Month / Bulan, A = January / Januari, B = February / Februari, and so on until / dan seterusnya sampai L = December / Desember.
4. DD: Date / Tanggal.
5. BB: Batch, F0 = Fuel, C0 = Coolant, 01 = Oil.
6. SS: Sequence number / Nomor urut.
I. Assessment designed base on 4 rating below:
1. Rating A= NAR - No Action Required (Green), condition still normal
2. Rating B = MC - Monitor Compartment (Yellow), minor corrective action or more information might require.
3. Rating C = AR - Action Required (Red), abnormal condition has occurred, corrective action is required.
4. Rating X = UAR - Urgent Action Required (Red!), extreme abnormality has occurred, immediate corrective action is required.
II. Assessment summary rating analysis including interpretation information, advice & solution.
• PT. Trakindo Utama - S•O•S Fluids Analysis Laboratory, Kavling Komersial Taman Tekno Blok B, No 1, Sector XI BSD City, Tangerang 15317, Indonesia,Tel: +62 21 2905 8900, Ext. 1689, Fax: +62 21 2905, Call Center 1500 228 .
• PT. Trakindo Utama - S•O•S Fluid Analysis Laboratory, Jl. Jendral Sudirman No.848, Balikpapan 76114, Indonesia Tel. +62 542 762810, Call Center 1500 228
• PT. Trakindo Utama - S•O•S Fluid Analysis Laboratory, Mining Maintenance Area (MMA) Office 1st Floor, Batu Hijau Mine, Nusa Tenggara Barat, Indonesia, Tel: +62 370 636318 Ext. 47406, Call Center 1500 228
• Trakindo Utama - S•O•S Fluid Analysis Laboratory, Light Industrial Park (LIP), Jalan Kuala Tembaga Lot. E3 , Kuala Kencana, Papua – 99920, Tel. +62 901 438 100 Ext. 174 , PT. Freeport Indonesia Area : 5438174, Indonesia, Call Center 1500 228
Please use the Live Chat or Request a Quote provided here. You can also contact Trakindo by phone to Trakindo Call Center (TCC) at 1500-228 or submit your inquiries by email to SOS.manager@trakindo.co.id.